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How do I return an item?
Textbook Return
Textbooks may be returned within 45 days of shipment date provided:
- Customer must notify the company within 30 days of shipping date of intent to return
- The customer prepays a 10% restocking fee within 45 days of shipping date. This will be charged in order to reclaim original freight charges included in the textbook price, plus the Bookmasters restocking fee.
- Books must be returned within 15 days of approval.
- Customer is responsible for all freight charges to return books.
- Books appear to be unused and are undamaged.
Software Only ReturnSoftware may be returned within 45 days of shipment date provided:
- Customer must notify the company within 30 days of shipping date of intent to return
- The customer prepays a $100 restocking fee within 45 days of shipping date. This will be charged in order to reclaim original freight charges included in the price, plus the Bookmasters restocking fee.
- Software must be returned within 15 days of approval.
- Customer is responsible for all freight charges to return software.
- Software package must be unopened.
Product Changes and Transfers
The customer will be allowed to change software packages provided:
- Customer must request permission to change products within 30 days of shipping date
- All changes are subject to the same terms and conditions as above for return of original textbooks or software.
There will be no changes or transfers of software after 30 days from the shipping date.
Please contact customer service for more information on returning an item. Thank you.
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